Rozier Consulting Help Desk Software

Rozier Consulting Services, building on 20 years of expertise managing enterprise level helpdesks, has developed the RCS HelpDesk All in One Solution(SM) that delivers end to end automation of all the tasks associated with the operations and management of a helpdesk.

This unique software manages the entire lifecycle of a helpdesk service call including electronic logging of service calls, scanning of barcodes to track phyical hardware, electronic signature capture, custom reporting, and productivity monitoring. RCS Help Desk also features a remote version and integration with handheld devices insuring accurate data capture at every stage of the service call. No other helpdesk software offers the same level of accuracy, automation, and reporting capability.

Rozier Consulting Services differentiates in competitive comparison in our ability to customize our helpdesk software to the needs of your organization. Rather than providing a one size fits all solution our team of experts work with your team to provide the right combination of training, customization, and process refinement that will insure the optimal operation of your helpdesk. The All in One Solution(SM) will deliver benefits from the first day out of the box and with our help it is capable of bringing your helpdesk to world class performance.

Download a Free Trial of our software and see the benefits for yourself or call us for a Free Consultation.

Rozier Consulting Services delivers more than software - we deliver solutions.

Main Features
Barcode Scanning
Use of hand held scanners to identify and record all bar-codes on service calls by technicians.

Service Call Count
Gives the ability to record the number of service calls received by a technician.

Audit Trail
Creates an audit trail that tracks all service calls dispatched.

Hand-Held Devices
Hand-Held devices will enable technician to capture recipients’ signatures electronically.

Customized Reports
Build customized reports that fit management needs. These reports will provide accurate information on all service activity.

Increased Accountability
Increase service accountability for all open and closed service calls.

View or Download The RC Help Desk User Manual

	RC Help Desk All-in-One Solution FREE Trial Try RCS Help Desk All-In-One Solution today and see improvements in your helpdesk right away
Also Available Remote Help Desk Version Remote helpdesk allows you to access a centrally located database from multiple helpdesk applications. Rozier Consulting Service (RCS) is a certified Dell Reseller.

Application screenshots
Login
Enter username and password in the Dialog Box:

Main User Interface
The main interface provides access to all the functions of RCS Help Desk All-In-One-Solution



Setup Functions
1. Company Set-up
This function is used to add a new company or edit an existing company.

2. Department Set-up
This function is used to add a new department of an existing company.

3. Branch Set-up
This is used to add a new branch or edit an existing branch of an existing company.

4. Cost Center Set-up
This function is used to add a new cost center or edit an existing cost center.

5. Employee Set-up
This function is used to add a new employee or edit an existing employee.