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Welcome
to Rozier Consulting
With over 20 years
of software development and Help Desk management
experience, Rozier Consulting Service (RCS)
can help your company solve a wide range of problems.
- Help Desk Management
- Help Desk Assessments
- Help Desk Audits
- Call Management
- Ticket Monitoring
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- Workflow Management
- Asset Management
- System Integration
- Custom Software
- Engineering Services
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RCS Delivers Solutions
We deliver more than software
and servers - we deliver solutions. Our experienced
consultants can help your team at every stage of development.
We can design the system architecture, source the critical
components for your network, put in place solid processes
for handling user issues, install best in class firewalls
and other security measures. No matter what challenges
your team is addressing, RCS consultants can deliver
the solution. LEARN
MORE >>
Media
Rozier Consulting releases
All-in-One Helpdesk Solution
Rozier Consulting’s new proprietary help desk
software is a dynamic resource that can be used to manage
your internal or external Information Technology service
department. Our help desk software has several functions.
Our incident tracking system tracks user request with
a unique ticket number and color coded escalation alerts.
Our application is an extremely beneficial tool when
used to find, analyze, and eliminate common problems
in an organizations computing environment.
There are many software applications available to support
the help desk function some are targeting enterprise
level help desk (rather large) and some a targeting
departmental needs (to small). The real value of our
help desk software is not only to respond to user issues,
but from our software’s unique position it communicates
daily with numerous customers and employees. Such information
gathered at the help desk can be valuable in planning
and preparation to other units in information technology
as well as assist management in their product development
decisions. With our unique internet, PDA and accounting
features you can manage your entire company through
our All-in-One help desk solution.
november 2007
Rozier Consulting Service LLC
(RCS) as a certified Minority/Women Business owned Enterprise
with the city and state of New York. RCS is a professionally
qualified vendor providing consulting services which
will include analyzing your organizations existing technological
environment and making the necessary recommendations.
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